I am researching T1 vs. PRI feasibility for a 100 seat inbound call center (order receipt). The prospective client is running on two DS-3s (switch diversity) with standard robbed-bit T1s.
I am investigating either ditching the DS3s and going to an individual PRI (more like 6-8 PRIs, still in diversity arrangement) solution…
… or …
… converting the existing T1/DS1 circuits on the DS3 to PRI.
Would that ‘change’ require different provisioning at the DS3 level or is the PRI/Robbed Bit option configurable at the DS1 level on a DS3?
Any advice would be greatly appreciated.
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