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Regarding HOSR

  • This topic has 0 replies, 1 voice, and was last updated 10 years ago by Sarada Prasanna.
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    Sarada Prasanna
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    Dear All,

    I want to know the difference between INCOMING HO, OUTGOING HO and HOSR.

    What are the formulas used generally for the KPI of these above?

    Thanks in advance.

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Reply To: Regarding HOSR
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