The most glamorous part of networking is unquestionably the hardware that moves and delivers information. Historically, the least glamorous part has been the operations support systems and business support systems (OSS/BSS) that support the service providers’ day-to-day operations as business entities.
But making a profit by delivering a product or service is at the heart of any successful business operation and without technology to support those goals, there won’t be any hardware to deploy or a mission for it to support. So the bottom line is that telecom industry trends in OSS/BSS systems are just as critical as network hardware technology trends.
According to network operators, the top telecom industry trends in OSS/BSS systems and architecture are being driven by service layer architecture and which is now need to be changed for flexible business.
CSP – Communication Service providers – are now (at the time of writing) morphing into Digital Service Providers. The competition is unrelenting and this means that CSPs must now focus on having a flexible IT environment that will allow new Products to be offered so that they can be “consumed” by their customers.
Areas like a Front End Digital Portal, a unified Sales Catalog, Product Catalog, Service / Technical Catalog and a consolidated Order layer (Fulfillment) are key enablers.
Cloud (XaaS), Virtualisation, Data Centres, VMs, Docker, DevOps, AI, ML, NN, Customer Experience (CEM), Data Science, etc.. has changed the once “static” landscape.
OSS/BSS is now at the forefront.
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