I have a research effort where I would like a limited number of experienced professionals or students to have/use/test/critique a detailed ACD simulator “work in progress”. Maximums: 200 agents, 25 agent groups, 25 circuit groups, 25 queues, 8 atlernative routes. It can simulate complex queue drop-off, retry, and agent wrap-up behaviors. Email or 615/344-6072.
I’m not sure what you are asking. I’ve conducted basic telecommunications research on and off for 30 years and co-authored 50 articles and 2 books related to traffic engineering. However, I have been unconnected to mainstream traffic engineering for 15 years. The VB6 based simulator also simulates outward traffic and switching and has a number of uniquely beneficial capabilities. I’d be glad to give it to anyone who can make use of it. Are you interested or know someone who is? email@example.com or 615/344-6072 (Nashville, Tennessee USA).