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1st line support service desk

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    unknown
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    Hi,
    i am a graduate looking for a job. i have seen this job title advertisement and in that i have seen the skills required as
    . Performing 1st line diagnostics
    . Assigning tickets to the correct resolving group as required
    . Working as the single point of contact for all operational issues

    CAN ANYONE WHO KNOWS WHAT EXACTLY THIS MEANS PLEASE LET ME KNOW.
    THANKS

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