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M.H.T???

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  • #55615 Reply
    NiceGuY
    Guest

    to calculate the workload in erlang , I use this formula:

    Workload= (BHCA* M.H.T)/3600

    My question is : Does The Mean Holding Time (MHT) include the Riging and the Delay time??

    KinD RegardS

    #55616 Reply
    Uche
    Guest

    Hello NiceGuy,

    I believe MHT for BHCA refers to the average time it takes for a call to be connected.

    MHT for Connected Calls is the average time duration from call connect (ringing, etc) to disconnect after conversation.

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