[NiceGuY]

to calculate the workload in erlang , I use this formula:

Workload= (BHCA* M.H.T)/3600

My question is : Does The Mean Holding Time (MHT) include the Riging and the Delay time??

KinD RegardS

[Uche]

Hello NiceGuy,

I believe MHT for BHCA refers to the average time it takes for a call to be connected.

MHT for Connected Calls is the average time duration from call connect (ringing, etc) to disconnect after conversation.

[Author]

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