Request for Technical Specification

Dear friends,

I have got your site GOOGLE.COM from Internet, and it surprising me when my need and your felling are meeting. That is I am in need of Technical Specification for Call Center of Telecom Company, which is used to give services as Telephone directory, fault report, billing information, customer complain, etc. hence it is urgent if you give me a technical description of call center which utilizes to implement the above services.

Best Regards,

Gebru Kebede

Addis Ababa, Ethiopia