Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Service levels

  • This topic has 1 reply, 1 voice, and was last updated 20 years ago by oze.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #32770 Reply
    Ronald Huizer
    Guest

    Hello, I am working on the implementation of a call centre operation for dealing with customer care. We also will handle e chat and emails, but I am not familiar with the service levels on handling these type of contact, since I have most experience in traditional call centre service levels (like 80% of calls handled within 15 sec.s’). Who can help me out and can his/her experience with me?
    Ronald

    #32771 Reply
    oze
    Guest

    A call centre involves many applications
    depending how far you and your client want to expend:
    a Call Center involves:
    a)Diverting the calls
    b)MailBoxing (voice mail) unatended calls
    c)Opening files in a Data Base or requisting customer information
    (This can be automatic with a caller ID)
    d)Triggering actions(e-mails,voice notification) or events(Electronic
    Form to a person or department) over different departments
    e)Following those actions through workflow until
    the request has been completed.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Service levels
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">