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% Utilisation

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  • #32708 Reply
    Samuel Sida
    Guest

    Hi,
    Utilisation is often 100 %,
    but what is utilisation usually:
    – Traffic carried / Nb of circuit ?
    – Traffic carried / Critical Traffic (Traffic carriable according to the design GoS, Erlang B) ?
    – Offered traffic (Erlang B estimation from traffic carried) / Critical Traffic ?

    Thanks in advance.
    Sam.

    #32709 Reply
    Alison
    Guest

    It depends on your ACD, but for me
    % Utilization shows:
    the overall efficiency of agent performance.
    It is the total ratio of time spent in
    useful activity, in regard to total time.
    Note: an agent is considered to be in ‘useful
    activity’ when handling calls, or in wrap-up (work).

    Therefore, the higher your % Utilization,
    the busier your agents are.

    #32710 Reply
    Alison
    Guest

    It depends on your ACD, but for me
    % Utilization shows:
    the overall efficiency of agent performance.
    It is the total ratio of time spent in
    useful activity, in regard to total time.
    Note: an agent is considered to be in ‘useful
    activity’ when handling calls, or in wrap-up (work).

    Therefore, the higher your % Utilization,
    the busier your agents are.

    #32711 Reply
    Santy
    Guest

    I have seen many times the Radio utilization of particular sector or carrier is more than 100%…What this actually means.?

Viewing 4 posts - 1 through 4 (of 4 total)
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