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Reply To: Avoid 100% occupancy

Tom Howard

Hi Shawn,

Westbay Traffic Calculators, which includes Erlang for Excel, is a more general Erlang calculation tool, offering Erlang B, Extended Erlang B etc. CC-Excel is specifically for call center calculations within Excel and support many types of reverse calculations to estimate performance (it adds nine call center functions to Excel.

We still sell both products.


Tom Howard.