Hi Natasha,
I think it’s the ” No.of Lic.”, but I’m not 100% sure on this.
My motivation for asking you to go through that process was to make sure that your laptop could read the HASP software. If you could still not connect after reading the HASP, then your licence probably supports only one phone. In that case, you will need to connect two HASPs.
Let me know the latest situation ( were you able to see the HASP information when you went through that process?)
Regards,
SHELDON