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Reply To: How to Improve ASR ?

#40125
SJP
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1) if there has been a study to improve ASR

There has been few studies as part of Six SIgma projects to improve ASR.. I am sure there would be similar studies to imrpove ASR in many organisations.

But I am interested in knowing if there has been any study to findout the linkage between ASR and the paid minutes or call volume to a particular destination.

2. There are many reasons…. Just take a trace on a particular destination for an hour or so… You can capture more than 50% of possible reasons.

3. We have just started the modeling of ASR…