A sporting goods store wants to open a Call Centre, receiving 300-350 calls per day. It also wants to start an aggressive telemarketing campaign (ie Outbound). Mail order catalogue and web-site, at prices comparable or less than the current specialty stores they supply. Consulting firm, Call Centre Experts? (1)
technology required, existing and new Customers. (2)Estimated no. of agents, to cover operating hours. (How shifts set up, and factors influencing staffing requirements.)