26th February 2002 at 00:11
#34201
Webmaster
Guest
The online calculator does not take staff breaks into account. However, Ansapoint (the Windows version) allows you to specify the percentage of time that agents are available to answer calls and perform call related duties.
Erlang C, which both calculators are based on, does not take abandonments into account.
Click here for more information on Ansapoint.