Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Reply To: Traffic in CCS

#33467
Aldwin Aurelio
Guest

Traffic in CCS results when the holding time is in 100-second unit. For example, if there are 3 calls with aht of 5 min (300 secs), traffic density is 900 call second (cs) or 9 call 100-second (ccs).