Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: Traffic in CCS

Aldwin Aurelio

Traffic in CCS results when the holding time is in 100-second unit. For example, if there are 3 calls with aht of 5 min (300 secs), traffic density is 900 call second (cs) or 9 call 100-second (ccs).