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Reply To: Forecasting Agent FTEs

8th October 2015 at 09:22 #32767
Rahul
Guest

Hi Mukeh

you can go to VB coading of the forecast file where you are using erlang and replace 3600 to 1800 to use in 30 min interval pattern.And do not forget to refresh the formula by pressing F9 on the excel sheet post this chnage.