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Reply To: Erlang C – retries

Steven Chia

Thanks a thousand. This is very helpful for me to size my customer’s call centre. Thanks again.

By the way, do you know of any commercially available tool that helps to size call centres that has complex set up, such as having: 1) PABX 2) IVR 3) Predictive Dialler 4) Internet call centre with feature such as: