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Reply To: Good Softswitch/Billing

To Greg

Yes, Greg, I take off during “christmax”. if posible.
But if a paying customer, one that already apid for support, have a emergengy, is completely out of bussines, adn requiere my help, someone will be on call on my company to take care of troubles.
Right now my parter is on vacation, and I am very alert that no customer is being left without service.
But on the case of advanced voip billing, I apid for a system with 24 hours support, for a full year, chistian and muslin holidays incluided.
But when my system went down because work that they did on a server, I stay down for several days when they keep telling me that I needed more memory on the machine that worked perfect before.
( I stopped a 4 gig of memeory)
During the many days that it took them to find a minor trouble,I found out extrange that every few hours they will not answer the phones or IM, for a while.
When I realized that their “internet outage” was always at the same time, several times a day, I found out what the trouble was.
Now, since you mentioned the holidays, that is the time when calling cards operators have the heaviest call volume.Even if I wanted to take off, I cannot just close the shop and leave.

That company will take your money and provide a working product, that have troubles from the beggining.
The support that they will give after the sale is not what you requiere if you are running a bussiness.

1)They only work during Pakistan office hours. Someone may answer the phones during other times, but nothing gets done until the real techs arrive during the Pakistani normal day.

2)During the day (after midnight in the US), any troubleshooting or phone conversation in progress will be interrupted by extrange “internet troubles”, several times a day, at the same time.You figure that out.

3)Any trouble, does not matter what it is , requiere a bigger server, more memory or more bandwith. If you have a T1 you need even more. A server what worked flawesly with 500 MB of memory all the sudden need up to 4 GIGABYTES of RAM, and that is not a guaranty .

4)No phone support.They want to IM them, and after many hours waiting for a response, if you call by phone, they claim that the person that was working on your trouble left. Try calling back tomorrow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5) Technicians use a pool of fake names, that they share. One day you talk to Charlie, and spend three hours trying to make something work.
Next day you get Charlie again, there is only one of them acording to the guy on the line, but he does not remember you at all, or worse, he was not working yesterday.
Bunch of crooks under fake names, hiding on the internet, under a Los Angeles phone number.

6)And the point that offended you ,yes do not try to call or e-mail during those 40 days of whatever.They will not respond, or work on any trouble that you have during those days.

Now, is this the systme that you will rely to do the billing of your company???????

As a after note, seems like the software was built by one person or group, that was very good at it.
The system is incredible complex, very well planned, and takes care of many details.
But the people taking care of it today could not be the ones that developed it. Their ignorance about the system shows it.

I do not intend to offend any religion or group with the posting, but 40 days of whatever is too long to wait for support that I already paid for.

Even on memorial day,July the 4th or december 24th to January 2nd, you should have a working company.

This guys do not have that.

Best regards.

Wilson Boyrie