I am actually impressed with the level of support provided by the Sysmaster European team. It used to be that you would wait days to receive a response and now I receive responses mainly next day as soon as i come into the office. Time zone difference of course.
Our box came with Sybase version 11, I do not believe the idiocy on some people thinking that this company has somehow skipped on paying Sybase for licensing.
Also love the ODBC functionality, I can use Crystal Reports to make awesome reports by directly connecting to the Database.
The only problem I’ve had was a problem with my GSM Gateway, they determined it was faulty, shipped a new one and now I have my SMS call back working again.