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Reply To: Truth about Voicemaster


Very true.
All the troubleshooting tools are linux based for the voicemaster, for the SM7000 there is a CLI that will allow you to rung a voip debug session that shows the call information at a signaling level and it is very helpfull on troubleshooting.
I understand the frustration of many customers based on the facts that sometimes an upgrade will cover issues that were operating correctly and modify them based on new standards that will not work with an specific configuration after upgrade, it does not means that it will not work, it just means that same parameters have to be modified on the network to adjust the changes.
On production networks this outages cause critical problems that are lethal to the service business where SLA is a precious element.
I expect I can help you with your problem and please do not hessitate contacting me.