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Reply To: How to handle angry clients?

#18857
PJ
Guest

I let them yell. Interrupting or yelling back does no good. “Kill ’em with kindness” rings true. Obviously, if someone is yelling, they’re either trying to make a point or are out of control. Either way, stay silent and let them finish their childish rant.

Then take control of the conversation back and resolve the issue.