13th August 2013 at 08:41
#18857
PJ
Guest
I let them yell. Interrupting or yelling back does no good. “Kill ’em with kindness” rings true. Obviously, if someone is yelling, they’re either trying to make a point or are out of control. Either way, stay silent and let them finish their childish rant.
Then take control of the conversation back and resolve the issue.