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Reply To: urgent! Analog to softphone


Most Cloud services now allow you to input calls via P.O.T.Ts (landline) and present them Voip to an Agent’s desktop phone Agent.

many Cloud service providers also provide 100% call recording, Cust Sat Surveys and other ‘feature rich” solutions.

we utilize a “dongle” for low tech, basically a splitter that plugs into the Avaya (or Lucent) phone set and runs a line in to the p.c.

A home built recorder app using the p.c. sound board capabilities creates wav files.

A thin client app is prestented to the rep to “Start recording” and “Save”

have your I.T. guy peruse that info…. it’s clunky but doable