Call Center industry is a booming sector in Bangladesh, actually at present it is as like as an infant. Bangladeshi youths are very much interested & keen to build up their career in this sector and for this reason they are preparing themselves upto that level which are necessary to be a part of this industry. There are so many call centers are in opration in Bangladesh, Mexcall is one of them. This call center is providing International & domestic (inbound/outbound) contact/call center services and are working for USA, Australian & UK campaign.But running the call center operation is a difficult job.I am a member of this call center & my company is facing problem of recruiting agents. As it is quite a new concept in Bangladesh most of the people don’t have adequat knowledge about international call center.So most of the call center including my one have lack of skilled agents. Thats why we have to give training to the people to make them prepare for the industry. But the good thing is people especially the young generation have much interest to start their career with this sector.So it will take sometime to operate the call center with full back up.