Mike is absolutely right.
Bangladeshis are much better in terms of speaking English. All they need is. they need to learn some telemarketing tricks, customer services, quality assurance. If they can learn thse basic things and if the call Center has good Management, then you don’t have to worry that much.
In order to go along with a proper plan, we need proper planner. That’s it.
There are 1000s’ of consultants here and there and most of them are fraud. Even if some of them are honest but then also how will you believe them.
Thanks to BTRC that they are looking for such fraud in Bangladeshi market. I hope our centers will not invest in getting work, as one thing you should know that for outbound you don’t have to pay any upfront because the client has no risk giving you the campaign/process as end of the day if you perform he’ll get customer if you not then also he’ll get customer from some other centers. The thing is you are spending money on Manpower, Infrastructure, Minutes, Connectivity & other costs. So why paying UpFront?