VoIP is available in the “free zone” (Dubai Internet City). All voice traffic is routed via Dubai Internet City’s IP Network to a VoIP Gateway within the Data Center for conversion. This gateway is redundantly connected to two xchanges on the Etisalat(Local xchange) PSTN Network providing high levels of availability.
They use Cisco Systems voice solutions to deliver it’s IP Telephony services.
Your connectivity cost to the US,AUS,UK markets can only be determined with specific IT requirements. As I mentioned earlier, the technology is available as there are other BPO’s currently functioning out of DIC and catering to the international market.
Also keep in mind that the policies /procedures/cost factors etc. are being revised now and then, which could be to your advantage or disadvantage(better technology, lower or increase in cost, simpler or complex business setup procedures etc.)
To begin with, I do have quotations of the cost involved in the setup of an officee in DIC.
Forward dyour IT specific requirements so that I can provide you with the relevent cost.