what would be the needed softwares and hardware to start-up a bpo? probably a 10-20 seater. what is more profitable, inbound or outbound?. also, how do i market to clients. i am trying to make feasibility study but i dont know where to start. i have the capacity to finance it but i kinda don’t know where to start. i have the space and the pc units. what percentage is on the return on investment?