Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Reply To: forcasting for a non inbound area

Harris Iqbal

Do you have any previous data available? Any statistics in terms of volumes from the past. Start maintaining a record of the volume of work being processed, the amplitute fluctuation and frequency changes. If you do not have a SLA in place then this may be your best starting point. You may need to develop your own SLA.

– Harris