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Reply To: forcasting for a non inbound area

#17681
Saeed Qadri
Guest

Maybe setting up a pilot with dummy data to simulate load will be a good idea. Organize a test group that can send queries to thsi group on sms, mails and faxes etc and actually measure the KPIs. Then maybe you will have some base line data to work with.

Regards
Saeed Qadri