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Reply To: rating methods for call centre agents

#17633
Lalit Tyagi
Guest

Hello
See to Rate agents the general parameter.
1.communication Skill
2.Selling Skill
3.Agreesive ness(to sell anything)
4.Polite
5.Attitude
6.Flexible with time

These are few points which u can see in agents

Regards
Lalit Tyagi