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Reply To: call center in dubai


I think it is quite true fact that majority of people from Philippines or India or any other country where English is not a native language,cannot speak English like any native speaker. Lets accept the fact. I have been leading/managing teams of multi-national, multi-lingual, multi-cultural, multi-ethnic agents (about 25 nationalities all together). But I am confident that with proper training, feedback and coaching (on customer service and accent) these issues can be easily overcome… but the agents slip back to their natural accent if not properly followed up.

Best Regards