The ITeS industry situation in Pakistan can be best defined in two words: “Call Center Bubble”.
Whenever people approach me and talk about setting a call center a Deep Purple song gets played in my heart; “Sweet child in time, you’ll see the line……..
Wait for the richochet”
It’s true that one should think about 2 or 3 years ROIs, however if you plan out business correctly and have quality business you must be at break-even in first few months- I am talking about start ups 20 to 50 seaters (My Disclaimer).
There are only few call centers in Pakistan which have quality work and they are making enough profit after expense. And they are hardly one or two companies which know where exactly they would stand in next 5 years.
Hope this helps too
Fahad Khan