11th February 2005 at 21:36
#16724
Dadi Bhote
Guest
Sunil,
This capability will depend on what CRM and dialler reporting tool you use.
With a Predictive Dialler, there is always the possibility of abandoned calls. These abandoned calls are all classified as a “connection” for billing purpose by the telco, however you may recycle these calls if you are using any automated dialler with recycle capability.