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Reply To: Calls abandoned and tracking

#16724
Dadi Bhote
Guest

Sunil,

This capability will depend on what CRM and dialler reporting tool you use.

With a Predictive Dialler, there is always the possibility of abandoned calls. These abandoned calls are all classified as a “connection” for billing purpose by the telco, however you may recycle these calls if you are using any automated dialler with recycle capability.