Hi Trisha,
You have taken a wonderful decision in terms of Location selection of CC. With due respect to all neither lokesh nor ahmad are actually aware of HR scenario’s in India specially in Delhi.More than 30% of Call center Executives and middle management are fromCities like LKO and Allahbad and Benaras.You have an advantage in LKo of having less Payroll overhead than others in NCR or mumbai.
Infact today only i spoke to one person from LKo who has opened up his CC there Bharti_infosolutions in viram khand gomti nagar.You can very well contact him.
I would suggest you open up a small setup of 10seats catering to Outbound voice.Run it successfully for half a year or so and then think abt expanding.Try to focus on not more than one vertical and always try getting your own clientbase and not from any outsourcers.If you have any problems try working with some extablished outsourcers who has never defaulted in payments(not many 😉 }.
I wish you all the luck.
By the way whts ur company’s name?
sudip