RE: AJ
hmm , not really. but I was able to read enough stuff about the BPOz and CCz myself. mostly non-technical. FORUM STAFF was kind enough to publish my email ID on another thread in my reply to SHAZIA, probably a V&A trainer and she was kind too to contact me but she was busy then. She had to reply me after EID but oh well … I am still waiting for her email.
I am also in contact with another friend from INDIA, Lokesh Kumar, currently working in some call Centre in the technical section.
True enough, I am not very clear about all this business but it would surely my pleasure to share whatever I have learned about BPOz yet, esp Call Centres…
take care.