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Reply To: Quantifying Quality in call centers

#16505
tushar
Guest

Hi Saeed ,
Dam good work keep it up .
anyways i need a help from you
i m working in call centre as a quality analysist and i want to know how i should improve on barging the calls and how should i make the reports of the agents and the teams and supervisor. and plz tell me what are the various works performed by a Q.A