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Reply To: pros and cons



Improve Communication Skills and accent as well.
Tremendous Confidence Buildup
Punctuality and Discipline gets to you.
You get used to teamwork environment and multitasking
Acquire telephone ettiquette, accurate typing, customer service and sales skills.
Make money, and grow with the company
In Pakistan if you are joining the call center industry now, then you can be assure of tremendous career opportunities in the future.

You have to stay up all night like owls and work western holiday schedules rather than local.
Be on the phone constantly talking to people, so if you are not a people person, this is not for you.
Deal with irate customers and be nice to them even if they curse at you.