I’ve run a outbound telemarketing sales office for over 15 years. I feel Jordan’s approach is great.
Make sure add double teaming. Have your top reps listen is to all call coming and going and incourage your top rep to explain the why and whens of appropriate closing and appropriate closing techniques. Like assumtive closing, which closes. Who ever makes asks the questions controls the call, that should be the reps so they can guide.
Everytime a question is answered always lt them know your are listening, ie “I understand that XXXX is standing is your way. that’s excactly why this product, throw in 1 -2 big benefits, then close.
Always be closing.
When making a statement or answering a question, ASK THEM FOR THEIR BUSINESS!!!!!!!!! If you don’t you are not selling!