I am sure the Jap, Chinese, or simply authentic English consumers will not understand the slangs and dialects from differnt parts of US also.
How are we / you solving this ?
Select the agents who have simple, clear English … The words, the sentences, the grammer blah .. blah.. so on and so…
We need to do same with Indian agents, phillipine agents or that matter Thai agents.
The crux of the solution is selection, elimination and appropriate training for the right candidates.
Oh God ! Give these managers , business brokers a sense of beloging and commitment to do their jobs well and build good business benifiting all the concerned.