8th July 2004 at 09:53
#16356
Abdul Qadir
Guest
The problem you are facing, is a normal issue, in all call centers in asia pacific region. I would recommned you, to speak slowly, so that the customer can understnad your accent. The problem with asia pacific people, are that they speak fastly. And they apply the same rule, while speaking in english. So do speak slowly and do listen to the customer. Just consider it as an conversation, between a customer coming into your own shop. And you have to sell the product, in a respectful, polite way. If you apply,this rule, definitely their are many sales coming on your part.best of luck