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Reply To: How to set up a call-center

Mike McLenehan


I represent a company providing digital recording and third party verification services.

There are a number of costs to consider when setting up a call center.

1. Facilities – do you have an office for agents to work or do you need to find one.

2. Equipment – auto dialer or manual dialer, computers, headsets,
amps, monitoring equipment, recording equipment, stationary, desks, chairs, toilet paper, the works etc.

3. Lists – do you have lists of potential customers, or will you be purchasing.

4. Staff – how much are you paying, hiring costs, training costs etc.

I’m sure finding a place to work should be easy.

I found that a goldmine for equipment (believe it or not) is eBay.

List brokers are all over, and are easy to find over the web.

Staffing can be easy and tough depending on how good your HR team is.

I think the most important thing is to start smaller than you want and grow. There’s no point in buying everything all at once and having it sit idle for 6 months while you get organized. Set up a plan of action, where you want to be at what time, and work along it.

I helped build a callcentre from 4 seats to 74 seats using capital generated from our growing sales force in six months just by being organized with my efforts.

Best regards,

Mike McLenehan