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Reply To: Outbound Call and Number of agents need

#15175
dmck
Guest

allow 2 min per call to cater for busy, no progress, etc
99 x 2 = 198 call minutes per hour
198/60 = number of lines to carry this traffic, = 4 lines = 4 fax machines.

This assumes you have control over when the calls are sent and they can be spread evenly over the time.