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Reply To: retention of employees at call centres

#14922
curtis star
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The secret to retaining employees and also maintaining a profitable call centre all lies in the basic and ongoing training that is provided to employees.

Employees must really feel a part of the team and should value their job. This is the responsibility of the supervisor to ensure that their employees enjoy what they are doing, are working in a happy environment and are showered with rewards for good performance. Reward good performance and encourage employees to do better if they perform badly.

Curtis

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