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Reply To: Other Traffic Models

R. Donnelly

Most models us a form of erlang; including merlang. Erlang doesn’t consider calls abandoned in queue; amongst other things, and has a tendency to overstate staffing requirements. I would recommend that you look at the HillsB model if you’re looking for more of a do-it-yourself method ( Otherwise, I would recommend that you seek out a workforce management application; like Blue Pumpkin, IEX, or Rightforce.

Hope this helps. If you want to talk more feel free to email me.

Best of luck,

R. Donnelly