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Reply To: Staffing

#14781
Alex
Guest

You only give the number of reps that you have. In order to count the reps at any given time, it does not relate to any calculation of BHCA since some of reps may not have any call answering.

How about put the question in the other way to ask? Do you have daily profile of call attempts and call answer? From those figures you can guest number of reps in any given time.