It seems everybody wants to setup call center but doesn’t know how to?
I would advice not to pay any advances to anybody.There are lots of frauds happening by so called consultants. Please check there references or take a demo before deciding over any thing.
As far as technology is concerned, you need to be very cautious. There are lot of issues. If you are considering ASP model the biggest issue is your data security??? If you are a campaign provider would you give your business to a call center who is running on ASP model.In addition to that how long you will keep paying each month? what abour cost of ownership?
So guys think a lot and work with references only. The only key to success.