we are planning to start a inbound call callcenter in bangalore.we have knowledge in outbound only.that too was a small pilot project.its for a tele co. in usa.
cti tech,disaster management,crm related infra not necessary limited to ivr,forecasting andstaffing tools,remote quality monitoring tools,optionn for routing 1000 callsto ivr and rerouting complex traffic back etc
any one at blore.to help us start at cost mutually discussed