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Reply To: Quality Certification??


Hi Karthic!
much depends on what your objective is.There are many contact centers who go for certifications to put them on the marketing ppt.The quality initiatives are supposed to be the means to achieve excellence but today quality certifications themselves are treated to be the end.If you fall into this category, you can do ISO, COPC(Which is customer centric ofcourse)
But, if you are looking out for a new quality philosophy that could transform your company, SIX SIGMA is what you are looking for.Please learn more from sites like