Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: What metrics


Hi Pep,

There are many measures wherein you need to moitor ur staff for the calls.
You need to monitor the call resolution rate/employee.
How many iterations does the call take?
calls closed/emplyee/day
make a process wherein u can monitor each call handled/expert
plus there are many parameters wherein u need to make a process.