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Reply To: Call Canter Info Continued…..

#13452
mukesh banga
Guest

In general terms,a call centers is defined as a business operation designed to receive inbound telphone calls or to initiate outbound calls.

The three basic type of call center :-
inbound
outbound
blended

an inbound answering incoming calls.

an outbound placing outgoing calls.

a blended where agents both receive incoming calls and place outgoing calls.

call center function
1 telemarketing.
2 customer service.
3 help desk.
4 order processing.
5 credit/collection.
6 reservations.