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Reply To: Call Centers In India

M. Praveen

Hi Vishal,

We are at presently providing the support to our clients (US based) from our California office on telephone lines. We want to divert or route the calls from the Calfornia office to our Nagpur (Maharashtra, India )office so that the support on telephones will be provided by the Nagpur office instead of California .
Both Nagpur and California office have a leased line facility.
This is a pure inhouse , inbound call centre .

My concern is Whether it is possible to have the call diversion from California office to the Nagpur office using the IPLC or normal Internet connection.
Is there any legal issues involved in the process. If any, what are the legal implications associated with it and what is the possible solution for the same.
Where do I need to apply . What form is need for that.

It is a customer suport for our product rather than a call centre.